Important Update

I am teaching large groups and private lessons at Mountain Gems in Burnaby as well as other community locations. If you are interested in joining the group classes available please search the workshops at Mountain Gems.  You can enquire directly with them.

My private lessons are now at Mountain Gems. Please book with me directly. 

My home studio visits are still bookable. I can help you set up your home studio safely with considerations for fuel, fire, particulate and fume extraction. Disability accommodations are my speciality. Online consultation is now offered. 

If you have any questions or concerns, feel free to reach out: info@saramontgomerydesigns.ca

Shipping Policy

Canadian Shipping
Express shipping options are available at checkout. If you're unsure what to choose, feel free to contact me directly.

USA and International Shipping
I am unable to ship any jewellery outside of Canada at this time. My online silversmithing and studio set up consultations are good anywhere.

Printed Gift Cards
My printed gift cards for lessons are free via lettermail in Canada, but you can request expresspost tracking for delivery internationally. 

Order Processing
In-stock, non-customized items typically ship within 1 to 2 business days.
For custom pieces, please reach out in advance if you’re working with a deadline.
Tracking information will be emailed once your order ships.

Returns and Exchanges

Eligibility
Returns are only accepted within 14 days of delivery and with written permission. 
Items must be unworn, in their original packaging and approved in writing before being returned. 

Process
To start a return or exchange, email info@saramontgomerydesigns.ca.
Customers are responsible for return shipping unless the return is due to an error or defect.

Refunds
Refunds are processed within 5 to 10 business days after the returned item is received.
A 50% restocking fee applies to all returned items.

Non-Returnable Items
Earrings, custom or personalized jewellery, tools, supplies, and sale items are final sale.
Gift Cards are non refundable, not transferring and do not expire. 

Repairs

Many repairs for my own jewellery are free, depending on the situation.
Please email with as much detail as possible including clear photos so I can help quickly and accurately.

Custom Jewellery Payment Process

For custom work, I can offer a three-stage payment structure to keep things fair, transparent, and manageable for both of us. A 50% deposit starts the process, this covers design time, materials, and holds your place in my schedule. This deposit is non-refundable once work has begun.

Once you've approved the design (whether it's sketches, wax, or photos), a second payment of 25% is due so I can move into fabrication. The remaining 25% is paid once the piece is complete, before pickup or delivery.

This process keeps you involved and helps support the time, materials, and skill that go into creating something truly one-of-a-kind.

Contact

If you have any questions or need help, don’t hesitate to email: info@saramontgomerydesigns.ca
If you're happy, I’m happy.
~ Sara