Terms and Conditions

Section 1: General Policies

Liability Waiver
By participating in any class, lesson, workshop or event with Sara Montgomery, you accept full responsibility for any injury, harm, or damage to yourself, others and personal or physical property.

Your safety is a top priority. Please follow all instructions given by the instructor. Do not operate any tools or equipment without proper instruction. Bring glasses if needed for close-up work. Long hair must be tied back. Wear closed-toe shoes and avoid loose clothing or dangling jewellery. Safety equipment such as face masks, eye and ear protection will be provided and must be worn as instructed. If you are pregnant or have a disability that may impact your safety, please contact us before attending. We will do our best to accommodate your needs. I am more than happy to assist with any adaptations you require for any medical situation or disability. 

Refund Policy
Refunds for online checkout are available within 14 days but only if approved in writing. Rescheduling is allowed up to 48 hours before your appointment, restrictions apply. To request a refund or to reschedule, email info@saramontgomerydesigns.ca with your order number and reason. After review, we will notify you of approval or denial. If approved, your refund will be issued to the original payment method. Please note that processing may take several days and third-party booking fees (such as Shopify) are non-refundable.

How to Request a Refund
To request a refund or credit for a class, email info@saramontgomerydesigns.ca no later than 14 days before your class. Include your full name, order number, and reason. If approved, the refund or exchange will be processed. Please note that fees may apply.

---

Section 2: Classes and Workshops

Cancellations and Rescheduling
To cancel a class or workshop, email info@saramontgomerydesigns.ca. We require at least 14 days notice for a full refund. Cancellations made with less notice will not be refunded, but we can consider to offer a credit to rebook. Missed classes are non-refundable and cannot be rescheduled. Please double check your class date and time in advance.

Health and Wellness
If you're feeling unwell, we ask that you stay home out of respect for others. We understand this might mean you cannot cancel in time, but protecting everyone’s health is our priority.

If you have a disability, sensitivity or health condition that makes group classes challenging, we welcome you to contact us to enquire about private lessons to ensure your comfort and safety.

Minimum Enrolment
Workshops may be canceled if minimum enrolment is not met. In such cases, a full credit will be issued for future use.

Gold Workshops
Gold is not kept on site and must be pre-ordered. Bookings for gold workshops require at least two weeks’ notice to ensure the metal arrives on time. Short notice may result in unavailable materials.

---

Section 3: Lesson Etiquette

Agreement and Liability
By completing your purchase, you confirm that you have read, understood, and agreed to all terms and policies. Sara Montgomery, any physical address, any instructors or classmates are not responsible for any injury, loss, or damage to you or your personal property.