Terms and Conditions

Section 1: General Policies

Liability Waiver
By participating in any class or event with Sara Montgomery, you accept full responsibility for any injury, harm, or damage to personal or physical property.

Your safety is a top priority. Please follow all instructions given by the instructor. Do not operate any tools or equipment without proper instruction. Bring glasses if needed for close-up work. Long hair must be tied back. Wear closed-toe shoes and avoid loose clothing or dangling jewelry. Safety equipment such as face masks, eye and ear protection will be provided when required, and must be worn as instructed. If you are pregnant or have a disability that may impact your safety, please contact us before attending. We will do our best to accommodate your needs.

Refund Policy
Refunds for online checkout are available within 2 weeks. Rescheduling is allowed up to 24 hours before your appointment. To request a refund, email info@saramontgomerydesigns.ca with your order number and reason. After review, we will notify you of approval or denial. If approved, your refund will be issued to the original payment method. Please note that processing may take several days and third-party booking fees (such as Shopify) are non-refundable.

How to Request a Refund
To request a refund or credit for a class, email info@saramontgomerydesigns.ca no later than 14 days before your booking. Include your full name, order number, and reason. If approved, the refund or exchange will be processed. Please note that fees may apply.

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Section 2: Classes and Workshops

Cancellations and Rescheduling
To cancel a class or workshop, email info@saramontgomerydesigns.ca. We require at least 2 weeks’ notice for a full refund. Cancellations made with less notice will not be refunded, but we can offer a credit to rebook. Missed classes are non-refundable and cannot be rescheduled. Please double-check your class date and time in advance.

Health and Wellness
If you're feeling unwell, we ask that you stay home out of respect for others. We understand this might mean you cannot cancel in time, but protecting everyone’s health is our priority.

If you have a disability or health condition that makes group classes challenging, we welcome you to contact us about one-on-one options to ensure your comfort and safety.

Minimum Enrolment
Workshops may be canceled if minimum enrollment is not met. In such cases, a full credit will be issued for future use.

Gold Workshops
Gold is not kept on-site and must be pre-ordered. Bookings for gold workshops require at least two weeks’ notice to ensure the metal arrives on time. Short notice may result in unavailable materials.

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Section 3: Security and Studio Etiquette

Surveillance Policy
To ensure safety and protect studio property, video surveillance can be active during class hours. Recording is limited to security purposes only. Footage is reviewed only in the event of a reported incident or suspected theft. Access is restricted to authourized personnel. Students will be informed of surveillance during registration and in policy documentation.

Community Approach
We value respect and collaboration. All students are encouraged to help maintain a safe and inclusive environment. A confidential reporting system will be available for any concerns, either through an anonymous dropbox or a designated email address.

Agreement and Liability
By completing your purchase, you confirm that you have read, understood, and agreed to all terms and policies. Sara Montgomery and any instructors or classmates are not responsible for any injury, loss, or damage to personal property.